If your question is not listed below, please feel free to email us at info@hautebaby.com

Q: Can I contact customer service?

A: Of course! Our team is here to answer any and all questions you may have. Please note that our customer service business hours are 10 a.m. - 5 p.m CST. Monday-Friday. Although we will try to respond to your email as quickly as possible, please allow 24-48 hours for us to respond. Please allow 24 hours before a follow up. Follow ups will not be responded any faster. Email us at info@hautebaby.com.

Q: Haven’t received your package from USPS yet?

A: We ship out packages within 3-5 business days after order is being received but have no control on when it will be delivered. We have noticed some packages go from label created to delivered. Please give USPS 30 business days to deliver your package. If you don’t receive your package after the 30 business days please email info@hautebaby.com

Lost Packages

Haute Baby cannot guarantee that your package will not be lost or damaged by the shipping service. If your package is lost please file a claim with the shipping company. Once packages are shipped from Haute Baby we are not responsible.

Q: I have a question regarding fit/sizing. What do I do?

A: We're happy to help you find the perfect size for your little one!
You can email info@hautebaby.com or send us a message via Facebook
or Instagram.

Q: I need to change something with my order. How do I go about this?

A: Once an order is processed we are unable to make any changes. You
will be able to return your unwanted items (unless they are final
sale) for store credit if you do so before the 14 day mark.

Q: Can I cancel or edit my order?

A: We know you want your order fast so as soon as you place your order, we are on it!Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to: 

• Adding/Removal of Items

• Change in Color/Size of Items

• Adding/Removal of a Discount Code

• Billing or Shipping Address Update

• Order Cancellation Request

• Shipping Method Change

We welcome you to return items in accordance with our  easy returns center

Q: I signed up for your email list to receive the 15% code for firsttime customers, but haven't received it. What now?

A: Please check your junk mail as first time emails tend to end up there. Be sure to double check the email address you gave as well. If you still do not receive the code, please email us at info@hautebaby.com

Q: I forgot to add my discount code before checkout. Can you do it for me?

A: Unfortunately we are unable to adjust payments/pricing after you submit an order. Please be sure to take your time and ensure all codes, credit, & discounts are applied BEFORE you hit "submit". 

Q: The item I want is out of stock. What should I do now?

A: We have been pretty successful when it comes to restocking our fast moving best-sellers. Click on the notify when back in stock button! 

Q: When can I expect my items to ship?

A: Your order will be shipped within 24 hours of placing it during business hours (Monday-Friday 10 a.m. - 5 p.m.). If you place an order AFTER noon on Friday, you can expect it to ship out the following week. 

Q: I live in the Houston area. Can I pick up in-person?

A: Our system automatically prepares orders for shipping so unfortunately we cannot allow anything to be picked up in-person. Worried about shipping? We try to keep our rates as low as possible AND shipping is FREE on orders of $99 or more. 

Q: I am not getting email notifications. Why is that?

A: Please triple check that the email address associated with your online order is correct. This is how you will be updated regarding order tracking, returns, account credits, etc. 

Q: How can I return any product ?

A: Items can be returned for store credit only.  All items must be returned within 14 days after fulfillment or delivery. If you are shipping your return item(s), it must be postdated on or before the 14th day. Return shipping is non-refundable, unless there was a mistake on our part. Items must have original tags, be unwashed and unworn. Anything purchased at a discounted price is FINAL SALE and is not eligible for return or exchange.  This form needs to be filled out and returned with your item(s). If your item is damaged, email us at info@hautebaby.com within 48 hours of receiving your order. All returns MUST include the packing slip provided to you by Returnly (please ignore the red "post date" at the top of the packing slip).  
How to Return:
Go to our returns center  https://hautebaby.returnly.com/ where it will create and print a return shipping label for you (better shipping rate that will be deducted from your store credit).