Refund policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in its original condition—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@hautebaby.com. If your return is approved, we will provide a return shipping label and detailed instructions on where to send your package. Shipping costs for returns will vary based on the item’s weight.

Important: Returns sent without prior authorization will not be accepted.

For any return-related inquiries, feel free to reach out to us at info@hautebaby.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-made products (such as special orders or personalized items). If you have questions about a specific item, please contact us.
Additionally, sale items and gift cards are non-returnable.

Exchanges

To exchange an item, the quickest method is to return the original item first. Once your return is approved, you can place a new order for the desired item. Exchange shipping costs will vary based on the product’s weight.