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FAQs

If your question is not listed below, please feel free to email us at support@hautebaby.com!

RETAIL CUSTOMERS

Q: Can I contact customer service?
Q: Haven’t received your package from USPS yet?
Q: I have a question regarding fit/sizing. What do I do?
Q: I need to change something with my order. How do I go about this?
Q: Can I cancel or edit my order?
Q: I signed up for your email list to receive the 15% code for first time customers, but haven't received it. What now?
Q: I forgot to add my discount code before checkout. Can you do it for me?
Q: The item I want is out of stock. What should I do now?
Q: When can I expect my items to ship?
Q: I live in the Houston area. Can I pick up in-person?
Q: I am not getting email notifications. Why is that?
Q: How can I return any product ?