Carbon Neutral Order

1. Can I contact customer service? A. Of course! Our team is here to answer any and all questions you may have. Please note that our customer service business hours are 10 a.m. - 5 p.m CST. Monday-Friday. Although we will try to respond to your email as quickly as possible, please allow 24-48 hours for us to respond. Please allow 24 hours before a follow up. Follow ups will not be responded any faster. Email us at support@hautebaby.com.
2. I have a question regarding fit/sizing. What do I do? A: We're happy to help you find the perfect size for your little one! You can email support@hautebaby.com or send us a message via Facebook or Instagram.
3. Can I cancel or edit my order? A: We know you want your order fast so as soon as you place your order, we are on it!Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to: • Adding/Removal of Items • Change in Color/Size of Items • Adding/Removal of a Discount Code • Billing or Shipping Address Update • Order Cancellation Request • Shipping Method Change We welcome you to return items in accordance with our easy returns center.
4. The item I want is out of stock. What should I do now? A: We have been pretty successful when it comes to restocking our fast moving best-sellers. Click on the notify when back in stock button!
5. When can I expect my items to ship? A: Your order will be shipped within 24 hours of placing it during business hours (Monday-Friday 10 a.m. - 5 p.m.). If you place an order AFTER noon on Friday, you can expect it to ship out the following week. View More

We currently ship using both USPS,FEDEX and UPS as we want the ability for customers to choose between USPS,FEDEX and UPS. We may split the shipment into multiple shipments based on product availability . Please see the FAQ section for details on payments and questions on returns Here you need to put details of faq item